Orders and delivery

Orders and Delivery:

How can I complet my order?

Thank you very much for your interest in our running footwear. Our online store is open, and you can purchase the shoes directly from our website.

However, our ultimate goal is to ensure that you receive the perfect shoe tailored specifically to the forces you generate during your activity, such as running or walking. If you would like us to recommend the most optimal shoes for you and your performance, please fill out our form. Our team will carefully review your responses and advise you on the optimal shoe that is finely tuned to your unique requirements.

We recommend increasing the shoe size by half a size when purchasing.

How can I track my order?

Once your order has been dispatched, you will receive a tracking number and a link for access to the tracking platform via email. You can use this tracking number and link to monitor the status and whereabouts of your order. You can track your order here.

What delivery options are available?

We offer 1st class and 2nd class delivery options. 1st class delivery typically takes between 1-2 working days from completing the purchase online, while 2nd class delivery takes between 3-5 working days from completing the purchase online. Please be aware that we are only shipping to the United Kingdom.

At this present time, we do not offer shipping services to the Channel Islands and other surrounding islands. This includes the Isle of Man, Isle of Wight, Orkney Islands, Shetland Islands, Isles of Scilly, Outer Hebrides (Western Isles), and Inner Hebrides. We apologize for any inconvenience this may cause and appreciate your understanding.

How long does delivery take?

Delivery times may vary depending on your location and selected delivery option. 1st class delivery usually takes 1-2 working days from completing the purchase online, while 2nd class delivery typically takes 3-5 working days from completing the purchase online.

How much does it cost?

Shipping costs vary based on the type of shipment you have selected. There is free 2nd class shipping included that takes approximately 3-5 days from completing the purchase online. If you would prefer faster delivery, there is a 1st class service that offers 1-2 days delivery from completing the purchase online.

Why has my order (or one of my items) been cancelled?

Orders may be canceled due to various reasons such as stock availability, payment issues, or technical errors. If your order has been canceled, you will be notified via email, and any payment made will be refunded promptly.