How do I buy a pair of shoes?

Purchasing a pair of shoes

Thank you very much for your interest in our running footwear. Our online store is open, and you can purchase the shoes directly from our website.

However, our ultimate goal is to ensure that you receive the perfect shoe tailored specifically to the forces you generate during your activity, such as running or walking. If you would like us to recommend the most optimal shoes for you and your performance, please fill out our form. Our team will carefully review your responses and advise you on the optimal shoe that is finely tuned to your unique requirements.

We recommend increasing the shoe size by half a size when purchasing.

Orders and Delivery:

How can I complete my order?

You can select the footwear you would like to purchase and complete the purchase by following the steps in the basket. Alternatively, if you would like us to recommend the most suitable footwear for you, please fill out this form. A member of our specialized team will be in contact with you to help you choose the appropriate footwear and sizing.

How can I track my order?

Once your order has been dispatched, you will receive a tracking number and a link for access to the tracking platform via email. You can use this tracking number and link to monitor the status and whereabouts of your order. You can track your order here.

What delivery options are available?

We offer 1st class and 2nd class delivery options. 1st class delivery typically takes between 1-2 working days from receiving the confirmation of receipt, while 2nd class delivery takes between 3-5 working days from receiving the confirmation of receipt. Please be aware that we are only shipping to the United Kingdom.

At this present time, we do not offer shipping services to the Channel Islands and other surrounding islands. This includes the Isle of Man, Isle of Wight, Orkney Islands, Shetland Islands, Isles of Scilly, Outer Hebrides (Western Isles), and Inner Hebrides. We apologize for any inconvenience this may cause and appreciate your understanding.

How long does delivery take?

Delivery times may vary depending on your location and selected delivery option. First-class delivery usually takes 1-2 working days from completing the purchase online, while second-class delivery typically takes 3-5 working days from completing the purchase online.

How much does it cost?

Shipping costs vary based on the type of shipment you have selected. There is free 2nd class shipping included that takes approximately 3-5 days from completing the purchase online. If you would prefer faster delivery, there is a 1st class service that offers 1-2 days delivery from completing the purchase online.

Why has my order (or one of my items) been canceled?

Orders may be canceled due to various reasons such as stock availability, payment issues, or technical errors. If your order has been canceled, you will be notified via email, and any payment made will be refunded promptly.

Returns:

How to Return Your Purchase?

You can return your order within 14 days from the date you receive it, provided the goods are in their original condition. Please make sure that:

• All tags/labels are still attached to the product
• The material is unworn, unwashed, and unaltered
• The product is in its original packaging

If you would like to return your order, please initiate the return through the aftercare link—the same link used for tracking your order. Once initiated, you will need to ship the item using your local post office or a courier service. Please note that return shipment charges will be your responsibility, as we are currently unable to provide return labels. To ensure your items are not lost, we strongly recommend using tracked postage. Please be aware that if the items do not arrive at our warehouse, we will be unable to issue a refund.

How long does it take to receive a refund to my account after I have sent back my return?

It typically takes 3-5 working days from the time we receive your returned items to process the refund. Once processed, the refund should reflect in your account within 2 working days.

How can I check my return status?

We will notify you once we receive your items, as well as when the payment is processed. Alternatively, you can track your return parcel via this link.

If you have misplaced your returns label, please log into this portal, and you will be able to reprint the label.

I want to make a complaint. What do I do and what guarantees do I have?

If you have any complaints or issues regarding your purchase, please contact our Customer Support team at info@vimazi.run. We strive to resolve all customer concerns promptly and ensure your satisfaction with our products and services.

Payment:

How secure is my data and payment details?

We prioritize the security of your data and payment details. Our company utilizes industry-standard encryption protocols to ensure the confidentiality and integrity of your information, in line with the GDPR.

What payment methods and currencies can I use?

We are currently accepting online payments in several currencies via Stripe. To complete the purchase, please click the Stripe icon on the invoice that will automatically take you to the online platform where you can complete your purchase. If you are interested in purchasing our running footwear, please fill out this form.